When the Accumula Shipstation Integration is enabled, Accumula will send your Shopify Orders, including split orders, to Shipstation automatically and create fulfillments to Shopify. The process follows these steps:
- Shopify Order Received
- Accumula creates the Shopify Order in point of sale as an Order or Invoice. Based on your Shipstation settings, either Orders or Invoices are sent on to Shipstation.
- As Shipments are created in Shipstation from the Shopify Orders, Accumula creates fulfillments for those shipments in Shopify on the Shopify Order.
- For each fulfillment, Shopify sends a shipment notification to the customer with tracking info.
For the Shopify orders to be fulfilled by the Shipstation integration, Shopify Auto Fulfillment must be enabled in your Accumula Settings.
For a fulfillment to be created successfully in Shopify, all Products must have a unique SKU. This SKU will populate from the CustomSKU/Product Code field in Lightspeed or the Item # in Heartland. It is required for fulfillment to be successful.
Note: Merging or splitting orders in Shipstation will prevent them from being updated on Shopify.