The No Product Found product will be added to the Order, Invoice, or Sale associated to the Shopify Order in place of a product that is not properly synced between Point of Sale and Shopify.
For Lightspeed Onsite: The product SKU and any other information available from Shopify will be placed in the line item description.
For Lightspeed Retail: When order routing and splitting are on the product SKU and Quantity will be included in the Shipping notes.
For Heartland Retail: The product SKU and Quantity will be included in the Shipping notes.
You can then research the issue.
This issue often comes up when products have been created manually on Shopify, rather than allowing Accumula to publish the product properly. Other common reasons include:
- The Product did not meet Matching Requirements during onboarding.
- A Shopify Product Import was performed.
- The Shopify Product was duplicated on Shopify.
- The Product does not exist in Point of Sale.
- Single Products Only: A variant was added and then removed on Shopify.
In your Point of Sale you may replace the No Product Found product and quantity with the correct product on the invoice. This may require an exchange be processed, and will not have an impact on the order in Shopify.
Please check to make sure the product that could not be found is set up in your Point of Sale per the product requirements. If you find No Product Found on invoices frequently, it may be necessary to re-run product matching. If you need any assistance, please contact Accumula Support.