The product upload/update process occurs in 5 steps governed by the Channels Settings. The process happens in the following order:
Notice that Product Association is the final step of this process. You may see products upload into Magento without their associations. This usually indicates that the process has not yet reached the final step of associating products.
Order Download occurs after Products have been synced. Therefore, Upload/Update of Products must complete before Orders can download to your Point of Sale.
A new sync between Magento and the Channels is attempted 90 seconds after the most recent sync finishes. Sync time is primarily determined by the number of products to be uploaded or updated in the sync and the responsiveness of your Magento Server. You can expect each product to take between 15 and 30 seconds to update in Magento. By adjusting Connector Settings to Off, you can shorten this process.
We recommend turning Update Images OFF when possible. This Step has the biggest impact on sync time.
Magento Server Hardware
Be sure that your Magento Server environment has sufficient hardware resources available. Integration requires almost continuous traffic to your Magento Server. A "Basic" Magento Server hosting plan may be insufficient in both hardware resources and bandwidth. If timeout issues are experienced, a hardware upgrade is likely needed.
In some cases, the Connector may receive an error from your Magento Server during this process. Depending on the error type, it may cause the Upload/Update process to start over.