The No Product Found product will be added to the Order, Invoice, or Sale associated to the Magento Order in place of a product that is not properly synced between Point of Sale and Magento.
For Lightspeed Onsite: The product SKU and any other information available from Magento will be placed in the line item description.
For Lightspeed Retail: The product SKU and Quantity will be included in the Shipping notes.
For Springboard Retail: The product SKU and Quantity will be included in the Shipping notes.
You can then research the issue.
This issue often comes up when products have been created manually on Magento, rather than allowing Accumula to publish the product properly. Other common reasons include:
- The Product does not exist in Point of Sale.
- The Product SKU in Magento does not match the SKU Source for the same product in POS.
- Lightspeed Onsite only: Products are not set to have an Editable Description, Editable Selling Price, or are Non-Current.
In your Point of Sale you may replace the No Product Found product and quantity with the correct product on the invoice. This may require an exchange be processed, and will not have an impact on the order in Magento.
Please check to make sure the product that could not be found is set up in your Point of Sale per the product requirements. If you need any assistance, please contact Accumula Support.