Magento 1 Legacy - Orders Do Not Download

Every sync cycle your integration will ask Magento for a list of orders created or updated since the last cycle.  Orders will then download according to your Order Download Mode. Orders that don't meet the criteria for download will be skipped.

Checking the Sync Cycle

After logging into your Accumula account you'll be taken to the Status page.  From this page you can see the most recent activity for each of your integrated solutions.  In this example no new product updates have been sent to Magento, nor orders downloaded from Magento since December 13th:

If orders were created or updated more recently than December 13th this could indicate an issue.

Note: If orders placed prior to the the most recent Order sync date still haven't downloaded to your POS, you may also want to check documentation specific to your POS solution:

• Lightspeed Onsite
• Lightspeed Retail

Checking Product Update Status

If the status bar says something similar to "Updating Product 825 of 12403" that means Magento is still working on product updates, and hasn't had a chance to download orders yet.  Accumula sends product data as quickly as your Magento server can process it.  If the updates seem to loop back and start over it may indicate that Magento is encountering errors while processing updates.

Checking Magento Notifications

Many errors are parsed and forwarded to the email associated to your account every ten minutes until the error is resolved.  You can find a record of these notifications by navigating to your integration Logs.

• From the logs page select the service you'd like to view logs for.
  
• Then select the type of logs: Notification
  

Note: Not all services (POS, Magento, etc) provide detailed error logs to this page.  Notifications are specifically for email messages sent automatically to you. Error and Info logs may appear empty.

Checking Order Download Mode

The Order Download Mode tells the integration whether to download orders before, or after they've been invoiced in Magento.  If orders are being automatically invoiced by another extension in Magento and the integration is in Auto-Invoice mode orders may be skipped.  Alternatively, if orders aren't being invoiced and the integration is in Wait-For-Invoice mode, orders will be skipped.