It is required that the master control for product upload be turned on for images to sync during product creation. The master control for product updates must be switched to on as well as the toggle for images in order for new images to sync for existing products. Check the following on Accumula.com:
- For new products go to the Products tab and make sure Create New Products is set to ON
- For existing products go to the Products tab and make sure Update Products and Images are set to ON
Channels receives all images associated with each Matrix Parent or Single Product and 1 image from any Matrix Child Products.
Different Lightspeed solutions offer varied support for pictures. Please read our documentation for special expectations for different solutions.
If an image fails to sync during product creation please check the Logs and Status page at accumula.com to verify the sync has completed. If the image still has not pushed through after the sync has completed make sure that the settings for Update Products and Images are set to on. Manually update the product card to attempt another sync of the image. If the image is still not synchronizing, please contact support.
Note: Depending on the amount of products uploaded/updated and size of photos, image updates can take significant time to complete.