Shopify - Images not uploading – Accumula Support

Your Accumula setting for Create New Products must be enabled for images to sync during product creation. The master control for product updates must be switched to on as well as the toggle for images in order for new images to sync for existing products. Check the following on Accumula.com:

For new products go to the Products tab and make sure Create New Products is set to ON
For existing products go to the Products tab and make sure Update Products and Images are set to ON

Different Point of Sale solutions offer varied support for pictures. Please read our documentation for special expectations for different solutions.

Shopify Product and Variant Images

Note: Depending on the amount of products uploaded/updated and size of photos, image updates can take a significant quantity of time to complete.

If an image fails to sync during product creation please check the Status page at Accumula.com to verify product data has been synced to Shopify since the image was added. If the image still has not pushed through after the sync completes:

The image was not received from Lightspeed with the product data when it was web enabled.
The product is now considered existing.
Update Products and Update Images will need to be enabled for the image to be added to the existing product.
The product in POS will need to be re-saved.

Note: If you do not want to enable Update Products or Update Images you will need to delete the product from Shopify and re-save it in Lightspeed to ensure images sync with the product.

Other Possible Concerns

Less common documented causes for images not syncing:

Shopify does not allow images larger than 20 megapixels to be added to products via their API.
The image is missing an extension in POS. Shopify requires the image use a supported image extension.
For Onsite Users: A support request to globally disable image sync was made and a request for reversal has not been made.

Note: After the above troubleshooting, if the image is still not synchronizing, please contact Accumula support.

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