As part of initial setup, a csv file should have been imported containing all the required products for orders to download accurately. Please check for the following products:
- SHOPIFY DISCOUNT
- SHOPIFY SHIPPING
- SHOPIFY TAXES
- NO PRODUCT FOUND
- CHANNELS SERIAL NUMBER NEEDED
If these products are missing, you can find the csv import file here.
If the products exist in LightSpeed but are not showing on an invoice, please check for the following:
- Inventoried is unchecked
- Editable Description is checked
- Editable Selling Price is checked
- Current is checked
Note: The connector will not find any products that have a non-current status even if they exist in LightSpeed.