As part of initial setup, a number of products are created in Lightspeed that are required products for orders to download accurately. Please check for the following products:
- NO PRODUCT FOUND
- MAGENTO SHIPPING
- MAGENTO TAXES
- MAGENTO DISCOUNT
- MAGENTO ADJUSTMENT FEE
- MAGENTO ADJUSTMENT REFUND
- CHANNELS SERIAL NUMBER NEEDED
- MAGENTO TIERED PRICING
If these products are missing, you can find the csv import file here.
If the products exist and are not showing on an invoice, please check for the following:
- Inventoried is unchecked
- Editable Description is checked
- Editable Selling Price is checked
- Current is checked
Note: The connector will not find any products that have a non-current status.