Lightspeed Retail - Processing Gift Card Orders – Accumula Support

With Accumula, you can sell and redeem gift cards to help maximize your sales. There are three ways to offer gift cards with your integrated Lightspeed Retail account:

Scale Plan supports integrating Lightspeed Retail gift cards automatically with Shopify Plus. Simplify your workflows and allow your shoppers to redeem instore or online with the same balance.

All Plans support selling instore gift cards online. Detailed instructions for processing Gift Cards can be found below.

Online and Integrated Gift Card Sales/Redemptions

Using Scale Plan your sales and redemptions of online and Integrated Gift Cards are processed automatically in Lightspeed Retail. Gift card orders and payments can be found in Inventory > Shipping with the other Shopify orders.

Gift Cards are associated to a customer using the shipping name from the Shopify order and can be viewed in Customers > Gift Cards. More info can be found here.

Instore Gift Cards Ordered Online

When an instore gift card is sold online the sale can be processed with a few easy steps.

First, open the Sale from the Shipment List in Inventory > Shipping.

1. Click the Sale ID to open the Sale Detail

Your Gift Card Item will appear on the Sale with the Gift Card amount as the price.

2. Refund the Gift Card Item

3. If you know the Gift Card Recipient, remove Customer

and search or create Gift Card Recipient

4. Click Payment

and select Gift Card

5. Scan/Enter the physical gift card serial number/code and press Go

6. Click Refund

7. Click Finish Sale

The funds have now been added to the gift card. The customer will be able to redeem the gift card in store during a future visit. If you are using Scale Plan with Shopify Plus the gift card will be created in Shopify Plus automatically for redemption anywhere.

Note: Due to limitations of Shopify, unless you are using Scale Plan with Shopify Plus instore gift card balances and codes are not integrated with Shopify. For non-integrated gift cards any in store balances must be redeemed instore and Shopify gift cards must be redeemed in Shopify.

Next Steps:

Lightspeed Retail - Online Gift Card Sales and Redemptions

Related articles