With Accumula, you can sell and redeem Gift Cards to help maximize your sales. There are 3 types of Gift Cards with Lightspeed Retail:
- Instore Gift Cards - redeem instore only
- Online Gift Cards - redeem online only
- Omni Gift Cards - redeem instore OR online
Enterprise (formerly Omni) Plan supports Omni Gift Cards between Lightspeed Retail and Shopify Plus; simplifying workflow and allowing your shoppers to redeem instore or online with the same card. All Plans support selling Instore Gift Cards Online. Detailed instructions for processing Gift Cards can be found below.
Online and Omni Gift Card Sales/Redemptions
With Enterprise (formerly Omni) or Growth (formerly Premium) Plan, Sales and Redemptions of Online and Omni Gift Cards are processed automatically in Lightspeed Retail. Gift Card orders and payments can be found in Inventory > Shipping with the other Ecommerce Orders.
Gift Cards are assigned the Shipping Name from the Ecommerce Order and can be viewed in Customers > Gift Cards. More info can be found here.
Instore Gift Cards Ordered Online
When an Instore Gift Card is sold online, the sale can be processed with a few easy steps. First, open the Sale from the Shipment List in Inventory > Shipping.
1. Click the Sale ID to open the Sale Detail
Your Gift Card Item will appear on the Sale with the Gift Card amount as the price.
2. Refund the Gift Card Item
3. If you know the Gift Card Recipient, remove Customer
and search or create Gift Card Recipient
4. Click Payment
and select Gift Card
5. Scan/Enter the physical gift card serial number/code and press Go
6. Click Refund
7. Click Finish Sale
The amount has now been added to the Gift Card. The Customer will be able to redeem the Gift Card in store during a future visit. If you are on Enterprise (formerly Omni) Plan with Shopify Plus, the Gift Card will be created in Shopify Plus automatically for redemption anywhere.
Note: Due to limitations of Shopify, unless you are on Enterprise (formerly Omni) Plan with Shopify Plus, Instore Gift Card balances and serial numbers are not synced between systems. Lightspeed Retail Gift Cards must be redeemed Instore and Online Gift Cards must be redeemed in your ecommerce webstore.