Accumula integrates different systems with different databases. Since Lightspeed Retail does not alert Accumula when items are merged or archived, it is essential to only archive items when they will never be used again and to observe the following:
DO NOT MERGE
- Tax Codes
- Basically anything
in LightSpeed Retail
If any data is merged, please provide a list of data with the URL so that our technical team can try to remove references to that data.
Check Your Data
Whenever products do not upload or do not upload as expected, check your data first in Lightspeed Retail. Make sure that your data follows the formatting rules. At a minimum, your data must be configured into matrices and the Webstore tag must be applied. Check here for more detailed formatting information. The issue is usually in the product data.
Check Your Settings
Whenever products do not upload or do not upload as expected, check your Accumula Settings at Accumula.com to ensure that the the correct attributes are set to Update On.