Accumula integrates different systems with different databases. Since Lightspeed Retail does not alert connected systems like Accumula when items are merged it is essential to avoid merging data, and to archive items when they will never be used again. In short, observe the following:
DO NOT MERGE
- Tax Codes
- Basically anything in Lightspeed Retail.
If any data is merged and you can provide our support team with details (Lightspeed Item URL, SKU, Item ID) they might be able to cleanup the references to that data in our system. This can be very time consuming however and cannot be supported on a regular basis. For example fixing merged data references for a single customer record can sometimes take up to 15 minutes.
Check Your Data
Whenever products do not upload or do not upload as expected check your data first in Lightspeed Retail. Make sure that your data is complete, and tagged. If you're working with a Matrix confirm that both the matrix and any options (colors, sizes, etc) are also complete and tagged.
Check here for more detailed formatting information.
Check Your Settings
Whenever data does not transfer or does not transfer as expected, check your Accumula Settings at Accumula.com to ensure the appropriate settings are enabled.