When planning your Lightspeed Onsite upgrade please be sure to coordinate with Accumula prior to upgrading. Making changes before coordinating with our team can take your integration offline temporarily.
Versions of Lightspeed that have made major changes to their API and require special handing include:
- Onsite 1.0
- Onsite 2.1
- Onsite 2016 1.0
- Onsite 2018
For Users on Lightspeed Onsite 2018
Accumula has confirmed with Lightspeed's API Support team that the Onsite 2018 API requires TLS 1.2 to connect. TLS 1.2 support is not included in the default installation of MacOS prior to MacOS High Sierra. Our team considers the easiest, safest, and most direct way to ensure your server supports TLS 1.2 is to upgrade to MacOS High Sierra.
General Upgrade Steps
Upgrading your server computer will consist of the following:
- Stop Channels for Mac.
- Backup Lightspeed.
- Run all necessary updates.
- The last step is starting Channels for Mac once all updates have been completed.
- Check the status of your sync at Accumula.co: Accumula Status Page How to view Connector Status
- If Channels fails to connect, please proceed with steps 4 & 5 from this document: Uninstalling Channels App/ Installing Channels App
If you've completed the necessary steps and still are not able to connect please contact our Support Team.