Shopify - Images

Accumula can include images when creating or updating Shopify products. We recommend keeping copies of all of your images in point of sale.   It can streamline product management, and adds a safety net in case you accidentally delete a product listing from Shopify.

Shopify Image Management

Shopify assigns all images from variants to the Shopify product they're contained in.  Shopify allows you to associate images to specific Variants and some themes display images based on which variant is being viewed. 

Note: Shopify has limits on the size of images they allow: Shopify Product Media Types - Images

Important: When corresponding Variants in point of sale use the same image, multiple copies of that image will appear on the Shopify Product. Please contact our support team if you setup your products with duplicate images.

Uploading Products with Images

When Accumula initially transfers products to Shopify they will include images from the Grid or Matrix and one image from your point of sale from each item variant. The image from each variant in your point of sale can be associated to the variant in Shopify only if the image was transferred from point of sale when the variant was created.

Tip: Flagging a product to be created only after all other data on the product in your point of sale is prepared is a good way to ensure the product is uploaded with all product details (including images).

Image support according to Point of Sale solution is included in the charts below.

Lightspeed Retail Images

Lightspeed Onsite Images

Note: Lightspeed Onsite 2016 converts images to png format.

When adding images to your point of sale Lightspeed Onsite resamples images seen in your point of sale to 512 x 512 resolution. Despite that Accumula has access to and will automatically send the image at it's original size so your images appear in Shopify in full resolution. 

Heartland Retail Images

Note: Image association to variants is not supported when integrated from Heartland.

Update Images

The update images setting can be found on the Shopify products tab in your Accumula dashboard. When update images is set to on, new images added to point of sale will be uploaded to Shopify after the product is saved in point of sale.  Image updates are off by default.  Access to create custom settings configurations is available on Connect Plus or Scale Plans.

To enable image updates:

1. Navigate in Accumula to Apps > Shopify
2. On the list under "Update Product Data" You will see a switch for images.
3. Make sure this is set to ON.
4. Click Save at the bottom of the page.

Important: Image data is very large compared to the other data for your products and can slow down sync times slightly.  We recommend keeping image updates off to keep sync speeds as fast as possible.

Deleting Images

Most point of sale solutions do not notify connected integrations when an image is deleted. As a result, and to protect our users from unintentional data loss, the Accumula integration is designed so it cannot delete images from Shopify.

To remove images from Shopify, the images must be deleted manually. 

An example workflow for changing images is as follows:

1. Set update images to on.
2. Delete the images from point of sale that you no longer want on Shopify. Save the product in point of sale.
3. Delete the images from Shopify that you no longer want on Shopify.
4. Add any new images you'd like to the product in point of sale. Save the product in point of sale.

If all data exists for a product in point of sale, you may simply delete and republish the product as so:

1. Add and remove images to the product in point of sale. Save the product in point of sale.
2. Delete the product from Shopify.
3. Save the product in your point of sale.
4. The product will be recreated on Shopify using the images from point of sale.

Note: Since most point of sale solutions do not notify the integration that an image is deleted, product uploads may include all images previously added to the product in POS. If you're having difficulty removing old images please contact Accumula support.