SKU ... has received an error that the URL Key ... already exists. This is a sign of poor data quality or data corruption in your point of sale. Please review the product with SKU ... in point of sale. This is blocking your integration.
The URL-key is generated based on the description [Name] of the Magento product.
This error can be returned by Magento when the Product Name is a duplicate.
Note: In the case of Magento 2.x, duplicate Category Names can also cause this error to be returned by the Magento API.
Common Solutions
The most common solution to this error is to update the product description [Name] of the product in your Point of Sale so that it is unique. If the name appears to be unique, this may require removing:
- Special Characters
- Leading or Trailing Spaces
- Multiple Spaces within the field such as, "Example Description" instead of "Example Description"
In Magento 2.x, you may also want to review for similar Category names to ensure that they do not contain:
- Leading or Trailing Spaces
- Special Characters
- Multiple Spaces within the field such as, "Example Category" instead of "Example Category"
Important: In most Point of Sale solutions it is critical not to delete or merge data. If you're not sure how to properly update your data please contact our Support Team.
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