Magento 1 Legacy - Cannot do Invoice

Magento has returned a "Cannot do Invoice" Error for Order #{order number from error message}.

This order has been skipped. This order may be corrupted or malformed. You can manually attempt to download this order by adding text to the Order Notes and Resaving.

This error only occurs in specific cases when in Auto-Invoice mode.  This notification is sent when Magento returns an error when Accumula tries to Invoice the order.  This can happen if the order is corrupted, malformed, or if another extension has already invoiced the order before Accumula was able to.  

If the order has already been invoiced you may want to manually create the Magento order in Lightspeed.  Alternatively you can temporarily switch Accumula to "Wait for Invoice" mode, save the order in Magento, and then once it has been synchronized, switch back to "Auto-Invoice" mode.

You can read more about the order download mode here:

• Magento Orders Overview

Please contact our support team if you have any difficulty resolving these errors. We can provide the text of the error and check the order data received from Magento for problems.