Important: Gift Card recycling cannot be supported via the Lightspeed API.
Gift Card recycling is a feature in Lightspeed that takes an existing gift card with a $0 balance, archives the card, clears out its history, and then allows the card to be reissued to another customer. This reuses the same serial number when issuing the card to a new customer, and is not the same as reloading.
Reloading an existing gift card is fully supported.
How to Identify Recycled Gift Cards
Recycling a gift card will archive the card. The code is also removed from the old gift card and it can no longer be opened within Lightspeed.
You can identify that cards have been recycled by searching for cards which are missing a code:
Navigating to the customer record and checking their past sales history may help you identify what the Gift Card code was before it had been recycled.
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