The Return Refunds to Order Source setting determines where refunds of Closed Orders will be routed in Heartland.
Generally, we recommend that this setting be ON so that refunds are recognized in the same location as the Order Source and financial impact is assigned to the Order Source for reportability. This ensure that Returns impact net sales reporting for Ecommerce channel. This setting can be found in Apps > Heartland, at the bottom of the page.
When the Return Refunds to Order Source setting is off, the refund Ticket will be created in the same location as the original Invoice. When utilizing Ship from Store, this means the financial and inventory impact will often go to a retail store.