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Philip Costantino

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Latest activity by Philip Costantino
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    Philip Costantino created an article,

    Channels Settings

    The Channels Web Interface allows access to the settings pane for the Connector, Connector Status, and your Point of Sale transfer logs. You can access the Channels Web Interface by logging in at...

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    Philip Costantino created an article,

    Magento - Reporting for Lightspeed Onsite

    Each of the reports can be imported into LightSpeed’s ReportMaster to give you visibility into your Sales.  Magento Sales by Invoice ReportThe Magento Sales by Invoice report provides visibility o...

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    Philip Costantino created an article,

    Order Contains No Product Found

    The No Product Found product appears on downloaded sales for one of these reasons: Product Not Linked - The Product has not been successfully linked between Point of Sale and Magento. This can o...

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    Philip Costantino created an article,

    Taxes are not calculating correctly on Invoice

    Possible causes include: Incorrect Tax Settings in Channels Settings Incorrect Tax Rate in LightSpeed Incorrect setup of Tax Inclusive Pricing Rounding Errors in Tax calculations Compare a...

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    Philip Costantino created an article,

    Invoice Totals do not match Magento Orders

    Possible causes include: Missing Line Items Incorrect Tax Settings in Channels Settings Incorrect Tax Rate in LightSpeed Incorrect setup of Tax Inclusive Pricing Rounding Errors in Tax or Di...

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    Philip Costantino created an article,

    Products are Missing from an Order

    There are three possible causes of a product being left off an Invoice: The Missing Products do not have Editable Sell and Editable Description Checked The "No Product Found" Product has...

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    Philip Costantino created an article,

    Orders Do Not Download

    If a large number of products are currently being updated, orders will not download until product updates are complete. Check the error pane in the Channels for Mac app first to ensure Channels ...

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    Philip Costantino created an article,

    Mistaken Product Category Assignment created Unwanted Category

    If a mistaken category assignment creates an unwanted category in Magento, remove the category reference from the product and delete the category from Magento in Catalog > Manage Categories.

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    Philip Costantino created an article,

    Product Uploaded with Wrong Attribute Set - Existing Stores

    If a product is uploaded to Magento with the wrong attribute set name, this suggests that your default attribute set settings are incorrect. Please contact support@accumula.com with your correct de...

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    Philip Costantino created an article,

    Product Uploaded with No Size or Color - Existing Stores

    If the product has size and color values in LightSpeed but not in Magento this means that your default size and color attribute settings are incorrect. This will cause all product associations to f...